All orders can be canceled or modified until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing your order. After this time, the order may already be processing or shipped, and changes may not be possible.
At Clairiss, your satisfaction is our top priority. We stand behind the products we offer and want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we are here to help.
We offer refunds under the following circumstances:
Refunds are not available in the following situations:
We proudly back all of our products with a 60-day money-back guarantee. If you are not satisfied with your purchase, you may return it for a replacement or refund.
Return Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging. A receipt or proof of purchase is required.
Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving a defective or incorrect item).
To request a return, please contact us at support@clairiss.com. Returns sent without prior authorization will not be accepted.
Once your return is approved, we will provide return instructions. If your return is accepted due to our error, we may issue a prepaid return shipping label.
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will assess the issue and work to resolve it, including offering a refund, replacement, or exchange if necessary.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 7 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 7 business days have passed since your refund was approved and you have not received it, please contact us at support@clairiss.com.
If you have any questions about returns, refunds, or your order, please contact our customer service team at:
📧 support@clairiss.com